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Responsible Gaming
Responsible Gaming Policy

All gaming operators are usually confronted with the issue on how they have to deal with a member that may have a gambling problem. The Company believes that when individuals choose to gamble, they should spend only what they can afford to lose. This is why the Company is strongly committed to responsible gaming, which is in full compliance with the existing rules and regulations of our gaming regulator.

Restriction on Compulsive Gambling

The Company is sensitive and will never tolerate compulsive gambling. Although we strive to provide optimal gaming experience to our members, but compulsive gamblers pose a big problem for their families, friends and to their personal lives.

By utilizing our website’s technology and processes, we have installed a system to track our members’ activities and constantly enforce controls designed to limit gambling patterns that are out of control.

The Company will not only undertake to effectively identify its members who are compulsive gamblers, but will also lend assistance to help them address their gambling problem.

According to an article published by the Responsible Gaming Council, here are some general signs of a potential gambling problem. The more signs you recognize, the greater the chance of a problem.

  1. Constantly thinking or talking about gambling.
  2. Spending more time or money on gambling than you can afford.
  3. Finding it difficult to control, stop, or cut down gambling, or feeling irritable when trying to do so.
  4. Feeling a sense of emptiness or loss when not gambling.
  5. Gambling more in order to win back losses or get out of financial trouble.
  6. Thinking that your gambling will get under control as soon you have a ‘big win’.
  7. Borrowing money, selling things, committing (or considering committing) criminal acts in order to get money for gambling.
  8. Having increased debt, unpaid bills, or other financial troubles because of your gambling.
  9. Often gambling until all of your money is gone.
  10. Needing to gamble with larger amounts of money or for longer periods of time in order to get the same feeling of excitement.
  11. Experiencing extreme highs from gambling wins and extreme lows from gambling losses.
  12. Gambling to escape personal problems or to relieve feelings of anxiety, depression, anger, or loneliness.
  13. Getting irritated more easily or having less patience when dealing with normal, everyday activities.
  14. Feeling guilty about gambling or what happens while gambling.
  15. Getting criticized by others for your gambling.
  16. Having arguments with friends or family about money and gambling.
  17. Refusing to discuss gambling with others or lying to cover it up.
  18. Hiding bills, past due notices, winnings, or losses from your partner or family member.
  19. Gambling instead of attending family or other social functions.
  20. Neglecting family or household responsibilities because of gambling.
  21. Neglecting work because of gambling.
  22. Neglecting personal needs (e.g., for food, sleep, hygiene) because of gambling.
  23. Consistently or always planning holidays where gambling is available.
Tips for Safer Gambling Experience

Gambling is supposed to be a leisure activity. To further keep you in control of your gambling activities, please take time to remember these following safety tips:

  1. Gambling is a leisure activity and is not a way of making money
  2. Set a time limit
  3. Set a money limit
  4. Never chase losses
  5. Avoid gambling if you are depressed or upset
  6. Balance gambling with other activities
  7. Only gamble with what you are afford to lose
Restriction on Under Age gambling

The Company strictly prohibits underage gambling. Generally, it is illegal for anyone under the age of twenty one (21) to gamble on our website, and we do not permit anyone under the age of twenty one (21) to register as a member. As such, we always require our new members to declare that they are of lawful age in their respective jurisdiction and at least twenty one (21) years old.

We have installed systems that will enable us to verify underage registration on our website or that will raise suspicion to us involving any false declaration. Hence, if we have a suspicion involving any false declaration, we reserve the exclusive right to suspend an account at any time and request valid proof of identity and age from the member to verify compliance with this policy. Until we receive your documents you will be unable to use your account.

To further to ensure that minors do not use our services, the Company requires the complete name, address and birth date of all its members as part of our normal sign up; and such information is declared by the members to be truthful and accurate.

If minors have an access to your device, we recommend you to use parental controls to restrict their access to gambling websites. Parental filters are also available with most browsers. But most importantly, never leave your betting account logged in while away from your device, when it may be possible for a minor to access or get your device.

Self-exclusion and Timeout Tools

For our members’ protection, we also provide self-exclusion and timeout facilities to assist them with managing their gambling activities. We encourage you to make use of these tools.